Returns & Refunds

Returns & Refunds

Our Commitment

At WRINZO, we want you to be genuinely satisfied with your purchase. If there is a problem with your product, please contact us and we will work with you to resolve it fairly.

1. Return Eligibility

  • The product must be returned within 30 days of delivery.
  • It must be unused and in its original condition.
  • All original packaging, accessories, tags, cards and documentation should be included.
  • Products showing signs of use, intentional damage, alteration or misuse may not qualify for return.

2. Damaged or Defective Products

If your WRINZO product arrives damaged or has a manufacturing defect, contact us as soon as possible with photographs and your order details.

After verification, we may offer:

  • A replacement;
  • A repair, where appropriate; or
  • A refund, depending on the circumstances.

3. Change of Mind

For eligible products, WRINZO may accept returns for change of mind subject to the conditions stated on this page.

The product must be unused and returned in its original condition and packaging.

4. Refunds

Once an approved return is received and inspected, we will notify you of the outcome.

Approved refunds will generally be issued to the original payment method. The time taken for the refund to appear may depend on your bank, card issuer or payment provider.

5. Return Shipping

For products that are defective, damaged in transit or incorrectly supplied by WRINZO, we will determine the appropriate return-shipping arrangement.

For eligible change-of-mind returns, return shipping costs may be the customer’s responsibility.

6. Non-Returnable Situations

Returns may not be accepted where the product:

  • Has been used or materially worn;
  • Has been damaged after delivery through misuse or improper care;
  • Has been altered or repaired without authorisation;
  • Is missing original components or packaging; or
  • Is returned outside the applicable return period.

7. Upgrade Credit

Returning a product and claiming a refund is separate from the WRINZO Upgrade Credit program. Upgrade Credit is governed by its own terms and conditions.

8. How to Request a Return

Please contact us with:

  • Order number
  • Product name
  • Reason for return
  • Photographs/video where relevant
  • Any other information reasonably required to assess the request